01. Orders & Cancellations

How can I cancel my order?
Orders can be cancelled within 7 days of placing them, provided the order has not been shipped. To cancel, please contact our support team with your order details. Once shipped, orders cannot be cancelled.
Will I get a refund if I cancel my order?
If your order is cancelled within the eligible time and before it is shipped, a full refund will be issued to your original payment method within 7–10 business days. No refunds are issued after an order has been shipped or delivered.
How do I request a cancellation or refund?
Please contact our support team through the Contact Page with your order ID and reason for cancellation or refund. Our team will assist you through the process.

02. Shipping & Delivery

When will my order be delivered?
Orders are typically processed within 1–2 business days and shipped via reliable courier partners. Estimated delivery is within 3–7 business days, depending on your location. You will receive tracking details via email once your order ships. Most orders are delivered within 7 days.
Is shipping free?
Yes, we offer free shipping on all orders across India. No minimum order value is required.
How can I track my order?
Once your order is shipped, you will receive an email with tracking details. Use the provided link or tracking number to check the status of your delivery.

03. Returns & Refunds

Can I return my order?
If you are not satisfied with your purchase, you may request a return within 7 days of delivery. Items must be unused, in original packaging, and in resalable condition. To start a return, contact our support team with your order ID and reason for return.
Which items are not eligible for return or refund?
Non-returnable items include:
  • Used or damaged items
  • Items without original packaging
  • Personalized or custom-made products
  • Products returned without original packaging and label
  • Products damaged due to misuse
How long does it take to process a refund?
Once your return or cancellation is approved, refunds are processed within 7–10 business days. The actual time may vary depending on your bank or payment provider.

04. Privacy, Terms & Support

How do you protect my personal information?
We take appropriate security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. Your privacy is our top priority.
Can I contact support for more help?
Absolutely! For any inquiries, cancellations, returns, or support requests, please reach out via our Contact Page. We are committed to assisting you promptly.
Where can I find your privacy policy and terms?
You can review our Privacy Policy and Terms & Conditions for detailed information regarding your rights and our practices.